Services Chicago O'Hare Airport (ORD)


The ORD airport provides the following services avaliable for all passengers:

Transportation between terminals

ATS rail service links domestic terminals 1, 2 3, the international terminal 5, various parking facilities, the Kiss ‘N’ Fly drop off point and the PACE bus stop. The service runs 24h daily.



USO is the United Service Organization that provides different services to military men and women and their relatives. The variety of facilities includes to enjoy relaxing areas, free beverages, information, Internet access, a children’s room, TV, books and magazines, emergency medical assistance or flight information among others.


Location of the USOs at O’Hare airport:

- Terminal 2 - Mezzanine Level, pre-security. Open: 24 hours daily. Phone: (773) 686-7396

- Terminal 3 - Mezzanine Level of the Rotunda, Concourse G, post-security. Open from 6a.m. to 10.30p.m. Phone: (773) 601-9500


Medical Services

At O’Hare airport there is the Urgent Care Clinic to attend all passengers with urgent medical care. Location: Terminal 2, ticketing level. Near the Kids on the Fly exhibit and Travelers Aid Office.

Opening hours: From Monday to Friday, from 8.00 am to 5.00 pm. Weekends and Holidays, from 9.00 am to 5.00 pm. Most insurances are accepted. No appointment is necessary.

Flu shots and visitations are also provided in Terminals 1, 2 and 3.


Family Restrooms

Find in O'Hare Airport changing stations restrooms along the terminals. Note that unisex family restrooms are also available in each terminal. See their locations:

  • Terminal 1: Gates B4, B10, C20 and at the Baggage Claim area.
  • Terminal 2: Across the Children's Museum, Gate E5 and at the Baggage Claim area.
  • Terminal 3: Gates G11, H14, H3, K1, L5, at the Rotunda and at the Baggage Claim area.
  • Terminal 5: Close to the Security Checkpoint and the Food Court Area.



Need a moment for yourself prior boarding your flight? The O'Hare Airport Chapel is for sure a paceful oasis in a hectic airport. Find any material you need to fulfill your payer.

Location: Find it in the Mezzanine level of Terminal 2, above Delta Air Lines ticketing and close to the USO (pre-security).



The Airline Lounges Service provides amenities to passengers from different airline clubs. Travelers that are not members can enjoy as well of the relaxing and quiet atmosphere there before taking their flight. Locations:


Domestic Terminals

- United / Continental / Lufthansa (United Club)

Terminal 1 – Gate B18

Terminal 1 – Gate C16 (Temporarily closed)

Terminal 2 – Gate F9

Telephones: Lounge: 866 822 5827; Conference Room: 866 825 3016


- American / JAL / Iberia (Admiral's Club)

Terminal 3 – Gate G8

Terminal 3 – Gate K6/H6

Telephone: 800 237 7971


- Executive Center (26 meeting rooms)

Option 3, Terminal 3 - Gate K6/H6


- American Flagship Lounge

Terminal 3 - Gate K20


- Delta (Sky Club)

Terminal 2 - Gate E6

Telephone: 800 221 1212


International Terminal

- AirFrance / KLM (Air India, Royal Jordanian, Alitalia, Etihad Airways, LOT Polish Airlines, VIP Access Lounge, Priority Pass customers)

Terminal 5 - Gate M7


- Korean Air

Terminal 5 - Gate M7


- British Airways First Lounge

Cathay Pacific

Terminal 5 - Gate M12


- British Airways Terraces Lounge

Aerlingus, Cathay Pacific Airways

Terminal 5 - Near Gate M12


- SAS Lounge

Asiana Airlines

Terminal 5 - Near Gate M15


- Swiss International / Austrian Lounge

Terminal 5 - Gate M8


- Swissport Lounge

Hainan Airlines, Emirates, Turkish Airlines, Finnair, Priority Pass customers

Terminal 5 - Between Gates M7 and M8.


- United Club

Terminal 1 - Concourse B, near Gate B18

Terminal 1 - Concourse B, near Gate B6

Terminal 1 - Concourse C, near Gate C16. Temporarily Closed*

Terminal 2 - Concourse F, across from Gate F9


- Admirals Club (American Airlines / JAL / Iberia) has a lounge as well


Business and Meeting Rooms

Hilton Hotel - Chicago O’Hare airport

There are meeting rooms at Hilton Chicago O’Hare airport available.

Location: across from Terminals 1, 2, 3. In the lower arcade level of the Hilton Hotel.


United Club (Continental / United / Lufthansa) as well as Admirals Club (American Airlines / JAL / Iberia) have available meeting rooms.

To request the service:

- United Club - Phone: 866 825 3016

- Admiral Club - Phone: 800 237 7971


Wi-Fi (Internet access) at O’Hare airport

Service provided throughout all terminals (1, 2, 3 and 5) at O’Hare Airport.

Service for free during the first 30 minutes. Premium service with unlimited access is also provided.


Power Stations

At ORD airport there are power charging stations available to all passengers that need the service. Power Stations and a virtual concierge which provides information in 8 different languages about transportation, hotel, weather, etc


Art Exhibitions

At O’Hare airport there is a Public Art Program with lots of paintings, sculptures and art pieces exhibit through the airport facilities. You cannot miss the aeroponic gardening! The method of growing plants without soil.


Other services

Apart of these services, at O’Hare airport there are shops with known brands and also local businesses, dining services with unique restaurants and also national franchises, a relax area where you can practice yoga, go to a spa and visit a barber shop or a healthy club, among others.